The Gift Shop is operated by the Volunteer Association to raise funds for the hospital. Volunteers raise funds through sales that purchase vital hospital equipment. Volunteers on this service are expected to display superior interpersonal skills and marketing talents to provide excellent customer service. Duties include:

• Greet and assist customers
• Complete point of sale transactions
• Ensure gift shop is neat, tidy and stocked for a positive customer experience
• Deliver orders processed over the telephone, web or in person to patient rooms

If you're interested, we hope you'll consider joining us. There are so many ways to help! 

• Brampton Civic Hospital: 2100 Bovaird Drive East, Brampton, ON L6R 3J7
• Etobicoke General Hospital: 101 Humber College Boulevard, Etobicoke, ON M9V 1R8
• Peel Memorial Centre: 20 Lynch Street,Brampton, ON L6W 2Z8

• Excellent customer service and interpersonal skills
• High level of communication skills
• Fluent in English both verbal and written, additional languages may be beneficial
• Adequate physical ability to stand for long periods and able to stock supplies
• Discreet, empathetic behavior and ability to exercise diplomacy in talking to patients, patient’s family and staff
• Previous retail experience is beneficial
• Must be dependable and committed to scheduled shifts, or provide alternative availability to substitute absences
• A minimum time commitment of one 2-3 hour shift per week for six-eight months or 60 hours is required
• Zero-tolerance for breach of confidentiality and/or theft
• Must adhere to all Osler policies

Our trainings and orientations at Osler covers the following:

• Emergency Preparedness


• Infection Control


• Health and Safety


• AODA


• Incidents and Illness


• Confidentiality & Privacy


• Patient Experience


• Patient Identification


• Volunteer Specifics

In depth training, placement tasks and rules are provided for all volunteers, specific to their role.

Trainings will be conducted by staff and experienced volunteers.