Expected tasks: 

• Support the delivery of orientation, programs, and daily services for residents.
• Conduct admissions and intakes for new arrivals, ensuring all house rules are communicated and followed.
• Complete all required documentation in COSTI’s and funders’ databases, including welcome packages, admission files, and incident reports
• Manage administrative tasks such as sorting and distributing mail, answering phones, and responding to client inquiries
• Maintain the smooth operation of the Centre by responding to emergencies, conducting wellness and room checks, and providing de-escalation support during non-violent crises (e.g., client disputes or family conflicts).
• Provide emergency assistance during medical situations, including contacting paramedics when needed.
• Communicate promptly and professionally with supervisors and hotel management regarding any client issues or concerns.
• Offer interpretation services as required.

Qualification 

• Good communication skills.
• Understanding of issues facing refugees and populations experiencing homelessness.
• The ability to speak a second language is helpful. Preference will be given to those who speak Yoruba, Spanish, Farsi, and French
• Experience working with refugees is an asset.
• Ability to work independently.
• Willing to provide a valid Vulnerable Sector Screening (VSS) Police check.

All volunteers must go through the onboarding process.