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1325 - In-Office & On-Call Crisis Response Volunteer
Mississauga, Brampton


Victim Services of Peel is a first response, not-for-profit, front line social services agency that works in close partnership with Peel Regional Police to provide practical and emotional support to the individuals and families victimized by crime and tragic circumstance within the communities of Mississauga and Brampton. We are currently recruiting new Crisis Responders for our Fall 2023-24 Volunteer Services Training Program.Lives can be forever changed by crime and tragedy. Victims and their families can begin the process of healing with the invaluable contributions of highly skilled and passionate volunteers who work in partnership with our crisis intervention staff in providing caring, around the clock support via telephone, and/or on-scene support. At Victim Services of Peel, our comprehensively trained volunteers are an integral part of a dedicated team that provides 24/7 support to individuals and families experiencing trauma.If you would like to become a change agent and be afforded opportunities to effect positive change in the lives of others, consider becoming a volunteer with Victim Services of Peel.


We are currently recruiting crisis response volunteers for our 2023 training program.

Crisis Response Volunteers provide immediate practical and emotional telephone support to people who have been victimized by crime or tragic circumstances. Crisis Responders also provide on scene support alongside our staff at the request of Peel Regional Police.

Success of our volunteers' engagements with victims whom we assist arises from our comprehensive training and support an experience that may facilitate a volunteer in pursuit of any one of a number of career pathways. Please see training (below) for an outline of our Fall 2023 Volunteer Services Training Program (commencing October 17, 2023). Upon successful completion of the training for this role, volunteers are required to commit to a MINIMUM of 3 SHIFTS PER MONTH.

*Victim Services of Peel is currently recruiting In-Office & On-Call Crisis Response Volunteers*

Victim Services of Peel is currently taking applicants, and space is limited. PLEASE APPLY as soon as possible as the application will close when we have reached the desired number of applicants. Volunteers with profiles within Volunteer MBC's Referral System can click the yellow box 'Apply Now!' (above/below) to gain immediate access to the online application process. You may also go to our website (see social media below). 


  • Excellent opportunity to enhance interpersonal and communication skills
  • Individuals who are considering a career change and/or entering the career stream of counselling, social services, psychology, etc., will obtain additional training as well as hands on practical experience through this role
  • Individuals who are considering a career in law enforcement, Border Services or related careers will benefit from this opportunity, as Victim Services works in partnership with Peel Regional Police
  • This role is ideal for an individual who desires to give back to their community and is a passionate advocate with an empathetic approach to empowering others to overcome their challenges 
  • After 12 months of active, successful volunteer engagement, you may request a 'Letter of Recommendation' and/or 'References' that may assist you in pursuit of your career goals


  • This volunteer role requires volunteers to commit to a minimum of 3 shifts per month. In-Office shifts are to be completed out of our Mississauga office location and overnight shifts will be completed from the volunteer's place of residence.
  • Training will commence Tuesday October 17th, 2023, and will go through to the end of January 2024. Training will involve live sessions via Zoom as well as independent learning sessions. Attendance at live sessions is mandatory. Please ensure you review the schedule and confirm you can attend all sessions before submitting your application.
  • Please note: the weekend session on the schedule will be a full day session and is mandatory for all trainees to attend. This will be the assessment date where candidates are assessed in a role play setting. Failure to attend this session will result in your application being deferred.
  • Candidates must possess the following attributes to be considered for the program:
    • must live within the Region of Peel or in relatively close proximity
    • must be 18 years of age or older
    • must possess excellent communication and interpersonal skills
    • must have an ability to handle high stress situations as well as exposure to traumatic situations and topics
    • must also possess a valid driver's license and have access to a fully insured vehicle for scene attendance purposes.
  • Relevant experience is an asset but not necessary as all training is provided for this role.
  • After 1 year of active service with the agency, volunteers may request a reference or recommendation letter to assist in their long-term goals.

Once applications have been received and reviewed, candidates that are selected to move forward must participate in a telephone interview as well as an in-person virtual interview to be considered for the program. Once accepted into the training program, candidates must be prepared to submit paperwork for a comprehensive background check to be conducted through Peel Regional Police.

SCREENING of applications will be 'virtual' (remote) and progressive: Telephone/Email/Online interviews via ZOOM. After you apply, as a precaution, please monitor your 'Junk/Spam' email folders and leave space on your voicemail for communications from Victim Services of Peel.

Min Age: 18   
Police Check: Required   
Resume:Not required   
Driver's Licence: Required   
Proof of Vaccination: Not required

Time Commitment
This is a Long Term (More than 6 months) commitment starting 2022-08-25
Shifts are available on the following days
 - Monday Morning, Monday Afternoon, Monday Evening, Tuesday Morning, Tuesday Afternoon, Tuesday Evening, Wednesday Morning, Wednesday Afternoon, Wednesday Evening, Thursday Morning, Thursday Afternoon, Thursday Evening, Friday Morning, Friday Afternoon, Friday Evening, Saturday Morning, Saturday Afternoon, Saturday Evening, Sunday Morning, Sunday Afternoon, Sunday Evening


In-Office Shifts: Weekdays: 9:00 am to 1:00 pm, 1:00 pm to 5:00 pm, 5:00 pm to 9:00 pm / Weekends: 9:00 am to 12:00 pm and 12:00 pm to 4:00 pm.
Overnight Shifts: Weekdays: 11:00 pm to 7:00 am / Weekends 4:00 pm to 11:00 pm or 11:00 pm to 7:00 am

Please note that this posting is for both in-office & on-call volunteers. Once you have been fully trained, you will be able to have the flexibility to schedule yourself in both shifts.


MANDATORY TRAINING commences in October, 2023, and runs WEEKLY - 1 or 2 evenings per week (6:45 - 9:00 pm) through to January 2024. You can download a full training calendar on our website (see Social Media, below). Attendance at all sessions is mandatory. In addition, one full weekend session (full day) which will include role play practice sessions and final role play assessments must be completed. Following successful completion of the training, a minimum of 2 mandatory in office crisis 'shadows' must be completed as well.

All the above criteria must be met as per compliance standards of the Victim Crisis Assistance Ontario Program.

TRAINING will involve 'live' sessions via ZOOM, plus independent learning sessions, with resources supplied to you.

Candidates who cannot meet all of the above criteria should not apply to this program as NO EXEMPTIONS will be granted for prior education or experience.

More Details
Areas of Interest: Crisis, Distress & Emergency Response, Counselling & Mental Health, Information & Referral Services
Accessibility: Unknown
Ideal for: Individuals, Newcomers, Older Adults
Apply before: 2023-10-17

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