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About the Position
2844 - Volunteer Engagement Advisor > Virtual Opportunity
Position Address:
Community Door, 601-7700 Hurontario Street, Brampton, ON, Canada & Volunteer's residence
Mississauga, Brampton, Caledon, Virtual


Volunteer MBC is in its 14th year serving Mississauga, Brampton, and Caledon in matching volunteers to suitable, worthwhile volunteering opportunities, as well as providing many other programs and services that support Peel region's volunteering and not-for-profit sectors. The core of our service mandate is in our online Referral System, only made possible thanks to vital assistance provided by our team of volunteer engagement advisors. As a Volunteer Engagement Advisor, you will use unique software and your own expertise to analyze volunteer client online 'profiles' for the purpose of connecting clients to volunteering roles that are both suitable and meaningful for each one of them.



The role of Volunteer Engagement Advisor is involved with the following tasks and activities:

  •  Assist the public in creating individual volunteer profiles online within Volunteer MBC's online Referral System, when requested
  •  Utilization of volunteerattract software to review and analyze a client's volunteer profile 
  •  For each profile, determine which available volunteer positions are suitable, then upload the positions to the client's profile as 'Recommendations'
  • Complete the Referral process by emailing the client to notify him or her that 'Recommendations' (around 6) have been made
  • Follow up if necessary, to put the client in touch with the community service organizations which have provided the roles that are listed in the client's profile as 'Recommendations'.

This is a virtrual role with Customer Service and Human Resources. Applications are being received (PLEASE submit yours by no later than  December 18, and your application will be processed at the earliest opportunity). To apply for this quality volunteering opportunity, create a profile within the Volunteer MBC website, upload your resume to your profile, then click the yellow box 'Apply Now!' (above) to send your name/contact info to Volunteer MBC. After you have applied, please be sure to monitor your email (incl. Spam/Junk folders) and your telephone voicemail for our response. Thank you! 


  • Excellent opportunity to refine and enhance your customer service and HR skills/experience in a virtual setting (online/telephone/email)
  • Volunteer with a topnotch team of volunteers and staff within a high-profile, well regarded community service organization
  • An opportunity to make new contacts expanding your social and professional network
  • Build your resume and references
  • Become a resource in your community
  • If you're new to Canada, the role provides exposure to and experience within a sophisticated working environment
  • Training/orientation and staff support are provided
  • Appropriate recognition


  • You have a resume that showcases a human resources and/or customer service background
  • Strong oral and written communication skills with a good command of the English language
  • You're eager to learn and passionately support Volunteer MBC's vision and mission
  • Engaging, personable, you're equipped and ready to engage in quality customer relations 
  • You believe in diversity and inclusiveness in your community
  • Computer literate, you have strong working knowledge and confidence navigating the Internet, handling an OUTLOOK e-mail account, working with Microsoft OFFICE 365 and related applications (and you have reliable devices (ie. PC/laptop), applicable software, and access to the Internet)
  • A self-starter, you are capable of volunteering independently, with minimal supervision, are detail-oriented, while being readily accountable and collaborative
  • You enjoy a personal history of not only meeting targets, but also exceeding them
  • Capable of volunteering remotely, you are committed to adhering to Volunteer MBC policies and procedures, including strict confidentiality

SCREENING will be virtual (telephone/email/online interview(s) 

Min Age: 22
Max Age: 99   
Police Check: Not required   
Driver's Licence: Not required   
Proof of Vaccination: Not required

Time Commitment
This is a Long Term (More than 6 months) commitment starting 2024-01-15
Shifts are available Anytime

FLEXIBLE: Volunteering remotely from home may follow conventional office hours (Mon to Fri, 9AM to 5PM)although our volunteers may adopt a schedule that personally is most suitable or convenient, provided that individual scheduling may be subject to a target/minimum number of profiles to be referred and to an anticipated number of volunteer hours WEEKLY (estimated to be 5 hours) that have been agreed to with Volunteer MBC, plus periodic virtual check-ins with staff.


A comprehensive orientation and training are provided online, with ongoing support by Volunteer MBC staff.

More Details
Areas of Interest: Office Administration, Customer Service, Information & Referral Services, Research/Evaluation, Senior Support, Multilingual, Newcomer Support
Accessibility: Unknown, Fully Accessible Workplace
Ideal for: Individuals
Apply before: 2023-12-22

How to Contact
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