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Volunteer Opportunity

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About the Position
Position: 1365 - Reception/ Hospitality Volunteer
Organization: Bethell Hospice
Position Address: Various locations throughout Mississauga, Brampton and Caledon
Location: Brampton, Caledon
Accessibility: Fully Accessible Workplace
Ideal for: Individual
- Provide a welcoming greeting to anyone entering Bethell House
- Ensure each person who enters the building is treated with dignity and respect
- Provide professional and courteous telephone coverage
- Route and transfer incoming calls to appropriate areas or personnel
- Check voicemail routinely for messages and forward as appropriate
- Ensure all persons entering or exiting have signed in and signed out
- Review hand hygiene protocol as visitors enter the building
- Escort or direct residents, family and visitors to appropriate areas
- Provide general directions and information regarding hospice
- Refer questions about resident status to Clinical Staff to maintain confidentiality
- Accept floral deliveries, directs other deliveries to the appropriate location
- Sign for incoming couriers/deliveries (medical deliveries referred to nurses)
- Maintain up-to-date census report regarding discharges and admits
- Assist with tidying up common areas near the reception desk
- Record registration and RSVPs to hospice events and activities
- Occasionally provide tours to guests upon request of employees
- Occasionally receive and process donations in person or over phone and advise Bethell Hospice Foundation
- Notify Clinical Staff upon the arrival of new admission
- Call volunteers to cover open shifts
- Attend team meetings as required
- Perform other duties as assigned

Volunteers will be located at the reception desk and are the first contact for anyone arriving at Bethell Hospice. The Reception/Hospitality Volunteer provides support to individuals and families as they visit Bethell House.

- Join in caring for those in your community. Be part of a team environment. Apply your unique skills and expertise. Learn more about hospice palliative care services in your community.

Position Qualifications
- Minimum 18 years of age
- Sensitive and compassionate, flexible and conscientious
- Open-minded and non-judgmental
- Respect for diversity, equity and inclusivity
- General proficiency in English for reading and writing, with basic math
- Responsible, punctual and reliable
- Maintain confidentiality at all times
- Courteous and effective communication; active listening skills
- Work within role boundaries and position scope
- Work well in a team or independently, open to guidance as an opportunity for self-growth
- Manage stressful situations, remain calm in an emergency
- Strong time management skills
- Comfortable asking questions and seeking information
- Meet physical requirements of the position
- Review of reception guidelines
- Successfully completed screening requirements and minimum of Hospice Lite training
Min Age: 18    Police Check: Yes

Time Commitment
Duration:Long Term (More than 6 months)
Monday Morning, Monday Evening, Thursday Evening, Friday Evening, Anytime
Long Term (more than 6 months)

Hospice Lite Training in Fall 2016. Please contact jfulham@bethellhospice for more information

Area(s) of Interest: Office Administration, Healthcare
How to Contact
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