• Provide a welcoming greeting to anyone entering Bethell House
• Ensure each person who enters the building is treated with dignity and respect
• Provide professional and courteous telephone coverage
• Route and transfer incoming calls to appropriate areas or personnel
• Check voicemail routinely for messages and forward as appropriate
• Ensure all persons entering or exiting have signed in and signed out
• Review hand hygiene protocol as visitors enter the building
• Escort or direct residents, family and visitors to appropriate areas
• Provide general directions and information regarding hospice
• Refer questions about resident status to Clinical Staff to maintain confidentiality
• Accept floral deliveries, directs other deliveries to the appropriate location
• Sign for incoming couriers/deliveries (medical deliveries referred to nurses)
• Maintain up-to-date census report regarding discharges and admits
• Assist with tidying up common areas near the reception desk
• Record registration and RSVPs to hospice events and activities
• Occasionally provide tours to guests upon request of employees
• Occasionally receive and process donations in person or over phone and advise Bethell Hospice Foundation
• Notify Clinical Staff upon the arrival of new admission
• Call volunteers to cover open shifts
• Attend team meetings as required
• Perform other duties as assigned

• Minimum 18 years of age
• Sensitive, compassionate, flexible and conscientious
• Open-minded and non-judgmental
• Respect for diversity, equity and inclusivity
• General proficiency in English for reading and writing
• Responsible, punctual and reliable
• Maintain confidentiality at all times
• Courteous and effective communication; Active listening skills
• Work within role boundaries and position scope
• Work well in a team or independently, open to guidance as an opportunity for self-growth
• Manage stressful situations, remain calm in an emergency
• Strong time management skills
• Comfortable asking questions and seeking information
• Successfully complete screening requirements and Bethell Hospice/Hospice Palliative Care Ontario Training

The training process for new front-line volunteers is made up of both virtual online learning and in person training sessions made up of Hospice Palliative Care Ontario training's along with Bethell Hospice specific trainings. New Volunteer On-board Trainings take place 2 to 3 times a year, usually in the spring (April) and the fall (October/November). 

For more information on volunteering at Bethell Hospice, please contact our Volunteer Coordinator at volunteer@bethellhospice.org or call 905-838-3534, ext. 2247