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Volunteer Opportunity

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About the Position
Position: 1739 - Resident Support Volunteer
Organization: Bethell Hospice
Position Address: 15835 McLaughlin Road, Inglewood, ON, Canada
Location: Caledon
Accessibility: Fully Accessible Workplace
Ideal for: Individual, Older Adults
- Communicate with care team for direction on priority needs and significant changes to resident conditions, new admission and/or deaths
- Endeavor to meet resident and family needs according to the goals of the care plan and guidelines in Bethell Hospice's policies and procedures
- Report care concerns, and in the case of any unusual incidents, notify a care team member immediately
- Provide direct service to residents and family:
- Support emotional well-being
- "Be present"
- Project warm, caring, empathetic attitude
- Listen attentively
- Offer respite for caregiver
- Assist care team, when required, with positioning, turning, transfers of residents and gentle hand and foot massage with non-medical creams
- Help residents with correspondence, reading, listening to music, sharing crafts, memory book, card playing, and special interests
- Assist with delivering meals to residents or clearing dishes from room (in the absence of a kitchen volunteer, or when required)
- Welcome new residents and families to Bethell House (shower, dining room, kitchenette, food storage, how to use TV, call system, phones, etc.)
- Under the direction of the care team, assist with feeding residents
- Assist with laundry as needed
- Update the care team of any pertinent changes or highlights of time spent with residents or family members
- Chart pertinent information in resident chart
- Attend volunteer and team support meetings as required
- Use effective coping skills and self-care techniques to deal with multiple deaths
- Debrief the Manager of Community and Volunteer Services when having difficulties in dealing with the death of a resident

Hospice volunteers are highly respected and valued members of the Bethell Hospice trans-disciplinary team who generously give of themselves and their time. They each bring unique gifts to those they serve. Resident Support Volunteers actively contribute to the well-being of residents and their families, providing companionship and emotional support.

Work in a team atmosphere, develop friendships
Care for those in your community
Apply compassionate, listening and communication skills
Learn more about hospice palliative care in your community

Position Qualifications
- Minimum 18 years of age
- Sensitive, compassionate, flexible and conscientious
- Open-minded and non-judgmental
- Respect for diversity, equity and inclusivity
- General proficiency in English for reading and writing
- Responsible, punctual and reliable
- Maintain confidentiality at all times
- Courteous and effective communication; Active listening skills
- Work within role boundaries and position scope
- Work well in a team or independently, open to guidance as an opportunity for self-growth
- Manage stressful situations, remain calm in an emergency
- Strong time management skills
- Comfortable asking questions and seeking information
- Meet physical requirements of the position
- Comfort and ability to discuss issues regarding, illness, dying, death and bereavement
- Active listening and communication skills
- Ability to discern boundaries and limitations to maximize client empowerment
- Successfully complete screening requirements and Hospice Palliative Care Ontario training
Min Age: 18    Police Check: Yes

Time Commitment
Duration:Long Term (More than 6 months)
Monday Morning, Monday Afternoon, Monday Evening, Tuesday Morning, Thursday Morning, Thursday Afternoon, Saturday Morning, Saturday Afternoon, Saturday Evening, Sunday Evening, Anytime
Three shifts per day: 9:00am-1:00pm; 1:00pm-5:00pm; 5:00pm-8:30pm

Hospice Palliative Care Ontario training provided by Bethell Hospice. Look for upcoming dates on

Area(s) of Interest: Healthcare, Life Skills & Accessibility, Senior Support
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