What will you doWorking collaboratively as part of an experienced team of trained responders and supervisors, you will:-Conduct client needs assessment to determine immediate and short-term needs of clients for items such as shelter, food, clothing, and transportation-Provide emotional care and comfort to clients;-Provide referrals to partner agencies and other community-based groups for services;-Work with your team and your supervisor to ensure response supplies are always properly stocked and available;-Work with your team and your supervisor to ensure the overall health, safety and security of the team you work with;-Conduct emergency preparedness activities. What you bring and can further develop with the organization-Customer Service Skills – provide comfort and care, patience in dealing with upset clients, active listening to understanding needs, finding a solution and good communication so clients understand the services available and how to obtain them;-Commitment – to the Fundamental Principles of the Red Cross Movement and model the core competencies of the Canadian Red Cross: team excellence, service excellence, accountability and results focused;-Language – responders can deliver services as appropriate in English or French;-Communication skills – understanding of verbal and non-verbal cues, active listening, clearly able to explain and confirm understanding from client;-Attention to detail - accuracy in maintaining logs, in completing forms, giving information statistics and financial documentation for use of service, as required;-Data entry - able to enter data into a computerised database through a structured form. Able to use an email account to read, print and reply to emails (including opening attachments);-Teamwork - share information, be helpful, respectful, approachable, build strong relationships;-Dependability - Timely, takes initiative and ownership of work;-Remains calm during a crisis - Don’t allow emotions to get in the way, don’t take things personally, stay positive, and respond decisively.Working conditions-The majority of preparedness work is performed in community or in an office environment which is clean and comfortable.-The majority of the response work is performed in an environment which is moderately clean and comfortable.-Potential for responding in disaster areas with vulnerable populations, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odors, smoke, humidity).-Able to work non-traditional hours (daytime, evenings and weekends), be on-call and respond to emergency/disaster related requests periodically.-Ability to respond in your local community and outside of your community periodically. Responders may be asked, if available, to work for 3 days or more in large-scale events.-Valid driver's license is required if driving for society business; clear driver’s abstract (3 years) required if using Red Cross vehicles; access to transportation is mandatory.-Completion of online courses as well as in-person training is required as part of orientation and ongoing learning.-This position requires a satisfactory Canadian criminal record reference check and a satisfactory vulnerable sector check.

You will stand out if you-Completed a high school Diploma and/or equivalent experience;-Demonstrate an understanding of the role of the Red Cross in disaster response, relief and recovery is an asset.

First Aid Certification (training provided) is required. Other training will be conducted as necessary, in keeping with requirements of the role.