Key Responsibilities:● Execute general office duties such as: telephoning, faxing, photocopying, filing and scheduling● Respond to volunteer recruitment inquiries (e.g. application forms, program info)● Telephone clients enrolled in program regarding eligibility, program information, and schedule availability● Schedule client visits based on volunteer and client availability● Maintains up to date knowledge of Health TAPESTRY program and services, plus acting as a resource for clients and volunteers● Provides administrative support to staff● Performs other duties as requested

● Understanding of and commitment to the Fundamental Principles of the Red Cross Movement ● Reflect and apply the core competencies of the CRCS: team excellence, service excellence, accountability and results focused● Enrollment or completion of post-secondary certificate/degree and/or work experience in administration or an equivalent combination of education and experience● Previous experience in administration an asset● Technical skills: At a minimum, intermediate knowledge of computers and relevant software applications (including Microsoft Office Suite, and Internet platforms), with ability to learn new computer programs and databases● Attention to detail: Accuracy in completing tasks, presenting information, data entry, and performing necessary office procedures as required● Excellent oral/written English● Additional communication skills: Verbal and non-verbal communication, active listening, able to clearly explain self● Customer Service skills: Handle phone calls inquiries in a professional manner; provide comfort, care, and patience to a variety of clients and volunteers; committed to diversity and inclusiveness● Ability to work well within a team (ie. share information, be respectful, approachable, and effectively collaborate with fellow volunteers, staff, and supervisors)● Responsible, dependable: Self starter, ability to take initiative and complete tasks without being asked or with little supervision● Good organizational, time management, and problem-solving skills

Training & Development:- Orientation to the Canadian Red Cross services and programs
- On the job specific training
- First Aid & CPR training at a preferred rate
- Introduction to the Red Cross Movement (online)
- Introduction to Volunteerism (online)
- AODA (online)
- Indigenous Cultural Safety (online)
- Lunch and learn sessions
- Other applicable value-added trainings