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| About the Position | |
| Position Number | 2418 |
| Position Title | Personal Disaster Assistance (PDA) Supervisor |
| Organization Name | Canadian Red Cross, Ontario Zone |
| Area(s) of Interest | Crisis, Distress & Emergency Response, Program Coordination, Volunteer Coordination |
| Position Description |
What will you do Working collaboratively as part of an experienced team of trained responders, you will: -Together with a Duty Officer, you will assess and determine the scope of impact of the event and the necessary resources needed to address the needs for relief, referral services, and/or recovery assistance; -Work with your team and your Supervisor to ensure response supplies are always properly stocked and available; -Conduct client needs assessment to determine immediate and short-term needs of clients for items such as shelter, food, clothing, and transportation -Provide relief services that meet the client’s needs and ensure care and comfort -Provide referrals to partner agencies and other community-based groups for services; -Liaise with the fire protection services or other local authorities to coordinate the work of your team, as appropriate; -Provide your team with on-going feed-back and coaching to ensure excellent services to clients both before and during an event; -Conduct information sessions to gather information about what worked well and what can be improved after a response; -Participate in the recruitment of responders as well as their orientation, scheduling and training; -Work with the team and your supervisor to ensure the overall health, safety and security of the team you work with; -Participate in communication and representation activities. What you bring and can further develop with the organization -Customer Service Skills – provide comfort and care, patience in dealing with upset clients, active listening to understanding needs, finding a solution and good communication so clients understand the services available and how to obtain them; -Commitment – to the Fundamental Principles of the Red Cross Movement and model the core competencies of the Canadian Red Cross: team excellence, service excellence, accountability and results focused; -Language – supervisors can deliver services as appropriate in English or French; -Communication skills – understanding of verbal and non-verbal cues, active listening, clearly able to explain and confirm understanding from client; -Leadership skills - give clear instructions and delegate, make informed decisions, able to problem solve, provide coaching and feedback to responders, support team environment; -Operational accuracy - manage inventory of adequate and emergency stocks for your service area before, during and after the close of operation. Communicate, report on progress and evaluate the provision of the services; -Attention to detail - accuracy in maintaining logs, in completing forms, giving information statistics and financial documentation for use of service, as required; -Data entry - able to enter data into a computerised database through a structured form. Able to use an email account to read, print and reply to emails (including opening attachments); -Teamwork - share information, be helpful, respectful, approachable, build strong relationships; -Dependability - Timely, takes initiative and ownership of work; -Remains calm during a crisis - Don’t allow emotions to get in the way, don’t take things personally, stay positive, and respond decisively. |
| Training Details | First Aid Certification (training provided) is required. Other training will be conducted as necessary, in keeping with requirements of the role. |
| Time Commitment | Flexible |
| Duration | Long Term (More than 6 months) |
| Special Event Start Date | 2019-07-30 |
| Time Detail | Various on-call shifts on a 24/7 schedule that includes weekends, holidays and evenings (nights). |
| Min Age | 18 |
| Ideal for | Individuals, Older Adults |
| Location | Halton and Peel Regional Office: 5700 Cancross Court, Mississauga, ON, Canada |
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Geographical |
Mississauga, Brampton, Caledon |
| Accessibility | Unknown, Fully Accessible Workplace |
| How to Apply | |
| Send an Email Message | |
| How to Contact | |
| Website | http://www.redcross.ca |
| Contact | VRS Team |
| Phone | 1 (844) 818 2155 |
| Address | 5700 Cancross Court, Mississauga, L5R 3E9 |
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