The Organization

Shelter Movers is a national, volunteer-powered charitable organization providing moving and storage services at no cost to individuals and families fleeing abuse. We collaborate with local businesses and community agencies to support people, primarily women and children, as they transition to a life free of violence.

Volunteering at Shelter Movers means contributing to a mission that will make a meaningful impact on families experiencing abuse and supporting survivors as they transition to a life free of violence. It also means playing a role in ending gender-based violence. We are growing and looking to add caring, compassionate, and dependable people to our team.

The Role

Move Coordinators are an integral part of the Operations team, planning and coordinating all details of a move as well as providing on-call support on the day of a move. The Move Coordinator corresponds with the client, ensures volunteer teams are prepared, and that the move goes smoothly, including responding to and problem-solving unforeseen challenges on the day of the move. Move Coordination Supervisors and the Operations Manager will provide ongoing support to Move Coordinators throughout the coordination process.

Responsibilities and Accountabilities

• Reach out to the client over the phone within 24 hours of being assigned the move to confirm all details, explain next steps and address any questions/concerns from the client
•  Communicate with the Move Coordination Supervisors to recruit an appropriate team of volunteers
• Coordinate move logistics, including (but not limited to) vehicle reservations, storage arrangements, and scheduling of private security or police
• Complete a customized itinerary for the move (using a provided template)
• Be on call throughout the duration of the move to support the Lead Mover with any unexpected challenges.
• Report back to the Move Coordination Supervisor(s) after each move to debrief
• Use patience, empathy, and active listening skills in all interactions with clients and volunteers
• Have regular check-ins with your Move Coordination Supervisor(s)
• Follow the processes and procedures detailed in the Move Coordination Manual 

Role Details

The role of a Move Coordinator is not performed in a single or continuous shift, rather moves are assigned to you, and then planning takes 6-8 hours over the course of a few days up to a week.

Move Coordinators must also be available remotely during the move to provide on-call support. Moves usually take place during the hours of 9 AM - 4 PM, and average 6 - 8 hours long.

This is a primarily remote position; although Move Coordinators are required to participate in moves as a Mover / Driver as a part of their initial training process

We ask for a long-term commitment in this role (6+ months) due to the amount of time and effort it takes to train a Move Coordinator

Skills and Qualifications

• Reliable access to wifi, email and phone
• Comfort in using technology such as Google Drive, Zoom, etc.
• Strong verbal and written communication skills
• Comfort talking on the phone with clients and volunteers
• Ability to remain calm during potentially stressful situations
• Patience, empathy, and active listening skills
• Attention to detail, strong organizational skills, and reliable work habits
• Ability to demonstrate strong problem-solving and decision-making skills; Flexible and able to adapt to change
• Ability to maintain confidentiality and be trauma-informed
• Experience working with individuals from diverse backgrounds
• Experience or strong interest in social services and the Gender-Based Violence (GBV) sector is an asset.
• Project management, event planning, and/or customer service experience is an asset

Volunteers are required to complete AODA Training and attend a virtual trauma-informed orientation. Participation in a minimum of 2 moves as a Mover/Driver is also required as a part of the initial training process. Role-specific training will be provided to the successful candidate.