As a Low-income Energy Assistance Program (LEAP) Admin Volunteer, you will be involved with the 'admin' of LEAP, which will be part of DBNC's assistance to newcomers and low-income households:

• Respond to equiries (typically by telephone/email and in-person)
• Provide information about LEAP + OESP
• Assess whether a household qualifies (review financial and other required paperwork)
• Assist with the LEAP application process
• Monitor the outcome of applications, and keep records of the program for DBNC

Concurrent Duties with Assistance from Coordinator/Administrator:

• Act as a liaison between clients, government departments and cultural and community groups
• Provide initial crisis intervention/mental health support when required with appropriate referrals made to DBNC Wellness Worker.
• Assist clients with self-care skills to improve their physical, social, and emotional health.
• Assist clients with day-to-day skills such as interpersonal skills, meeting financial, making and keeping appointments, and others.
• Prepare timely, clear and effective case management notes
• Collect statistics; submit monthly reports and input client data into internal databases, including but not limited to, CRM and Excel
• Continue professional growth through attendance at workshops, conferences, etc. in all areas of poverty reduction, including areas you specialize in
• Work within an anti-oppression and feminist framework;
• Engage community members and tenants and build healthy, positive relationships
• Build a culture of teamwork.
• Attend staff, department and committee meetings as required
• Assist Coordinator and Outreach Manager as required
• Perform other duties as required.

DBNC is currently, actively recruiting for this 'role'. Please click the yellow box 'Apply Now!' (above) to gain immediate access to the DBNC online volunteer application process. PLEASE APPY by no later than May 29th. After you have applied, please monitor your email (incl. 'Junk/Spam' folders) and leave space on your voicemail for communications from DBNC. Thank you!

• Minimum Age - 18
• Able to volunteer for at least 6 MONTHS, preferably for up to 1 year (see TIME COMMITMENT, below)
• Excellent communication skills (English, and fluency in other languages is most welcome)
• Prepared to comprehensively inform yourself about LEAP
• You're a good listener, empathetic towards those in need in your community
• Engaging 'telephone manner', organized and capable of conducting effective interviews
• You embrace diversity, equity and inclusion within your community
• Solid 'customer service', combined with administrative skills
• Collaborative with others, plus you're able to volunteer with a minimum of supervision
• Police Vulnerable Sector Check required

TRAINING will be provided to the successful candidate(s).