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About the Position
Position:
3594 - Intake Coordinators (Thursdays / Weekdays)
Organization:
Location:
Mississauga, Brampton, Caledon, Virtual
Goal

Shelter Movers is a national, volunteer-powered charitable organization providing moving and storage services at no cost to individuals and families fleeing abuse. We collaborate with local businesses and community agencies to support people, primarily women and children, as they transition to a life free of violence. Every year, in collaboration with community partners, our volunteer teams contribute over 31,000 hours to support people transitioning to lives free of violence and abuse.

Volunteering at Shelter Movers means contributing to a mission that will make a meaningful impact on families experiencing abuse and supporting survivors as they transition to a life free of violence. It also means playing a tangible role in breaking the cycle of gender-based violence in Canada. We are growing and looking to add caring, compassionate, and dependable people to our team.
Description

The Role

Intake Coordinators are responsible for gathering all of the necessary information needed to ensure that our moves are as safe and smooth as possible. This involves answering emails and phone calls, and collecting information from referral agencies and clients using provided templates and forms. The Intake Coordinator reports to the Intake Coordination Supervisor(s). 

Responsibilities and Accountabilities

  • Be available and have access to a computer to answer phone calls and respond to emails promptly your assigned weekly shift(s)
  • Follow the processes and procedures detailed in the Intake Coordination Manual
  • Capture all relevant information from the Referral Agency through the Intake Form and email correspondence and record it in the Intake Log
  • Using the safety details provided by the Referral Agency, categorize the risk level of the move
  • Determine the approximate size of the move given the list of items to be moved
  • Inform the Intake Coordination Supervisor when the intake process is complete and a move is ready to be assigned to a Move Coordinator
  • Be available to respond to any questions and address any changes or updates to specific moves from the Referral Agency
  • Attend regular Intake Team meetings as instructed by the Intake Coordination Supervisor
Benefits

  • You’ll have the opportunity to make a positive impact helping individuals and families transition away from violence/abuse
  • You’ll gain experience in the operations of a social service agency, including service coordination and direct client interaction.
  • You’ll receive training in preparation for your role, and have access to ongoing training opportunities.
  • You’ll work with a great team of passionate volunteers and supporters.
  • After 3 months of satisfactory service, a confirmation of volunteering can be provided; After 6 months, we'd be happy to provide a personalized reference letter.
Qualifications

  • Reliable access to wifi, email, and phone
  • Strong verbal and written communication skills
  • Comfort corresponding over email and talking on the phone with referral agencies and clients
  • Strong ability to work independently and as part of a team.
  • Attention to detail, strong organizational skills, and reliable work habits
  • Ability to maintain confidentiality and be trauma-informed 
  •  Experience working with individuals from diverse backgrounds
  • A long-term interest in the Gender-Based Violence (GBV) sector is an asset.
  • Experience in social services and the Gender-Based Violence (GBV) sector is an asset.

Min Age: 18
Max Age: 99   
Police Check: Required   
Resume:Not required   
Driver's Licence: Not required   
Proof of Vaccination: Not required

Time Commitment
This is a Long Term (More than 6 months) commitment
Shifts are available on the following days
 - Thursday Morning, Thursday Afternoon

  • Availability during daytime hours (9 - 5) on Thursdays
  • A minimum 6 month commitment is required
Training

Volunteers are required to complete AODA Training and attend a virtual 2-hour trauma-informed orientation. Volunteers are strongly encouraged to participate in moves as a Mover/Driver as a part of their initial onboarding and training. Role-specific training will be provided to the successful candidate.
More Details
Areas of Interest: Crisis, Distress & Emergency Response, Customer Service, Parent & Child Support, Shelters
Accessibility: Fully Accessible Workplace
Ideal for: Individuals, Co-op Placements, Older Adults
How to Contact
Send an Email Message
Social Media
http://sheltermovers.com
https://www.facebook.com/sheltermovers/
https://twitter.com/ShelterMovers?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
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