Volunteer MBC
VOLUNTEERS > I Want To Volunteer > Detailed Report
Volunteer Opportunities

Back to Search Results

About the Position
1586 - Mandarin/Cantonese - Incoming and Outgoing Telephone Support Services
Mississauga, Virtual


DCOGT Peel is a non-profit organization that provides free, confidential, and multilingual support to people in crisis, people with mental health issues, for those individuals who are socially or psychologically isolated, and to the marginalized. We offer programs and services, (i.e. Incoming crisis and suicide assessment and intervention, emotional support, and outbound telephone check-in calls) in eight languages: English, Mandarin, Cantonese, Portuguese, Spanish, Hindi, Punjabi and Urdu. Volunteers are instrumental in the provision of the 24/7/365 service that DCOGT Peel provides to the local community!


In this role, comprehensively trained bi-lingual or multi-lingual volunteers (principally in English, with fluency also in Mandarin and/or Cantonese):

  • Provide immediate confidential crisis, suicide and mental health support on DCOGT Peel's Inbound and Outbound language lines in a fast-paced and supportive environment, Monday to Friday 10:00am to 10:00pm
  • Utilize the Solution Focused Helping Conversations Framework with callers/clients
  • Support and manage crisis situations over the phone, and provide (when appropriate) information and referrals to callers/clients
  • Assess risks with callers by exploring concerns, ask clarifying questions, and discussion of options to provide appropriate emotional support to callers
  • Document and summarize calls as needed
  • Receive regular and ongoing feedback for quality assurance, improvement in service, and personal development


  • Learn valuable conversation based, de-escalation and helping conversation methods that can enable you to become an even better communicator and a more active and empathetic listener
  • Gain experience in providing mental health support, and increase your awareness of mental health issues and needs 
  • in a team of volunteers/staff who are committed to supporting vulnerable populations in our community
  • Personal satisfaction that your ongoing help with this vital service will make an important difference in our community


  • Volunteering commitment: 100 hours of volunteer service within 8 months (approx. 12 hours per month)
  • Able to commit to approximately 40 hours of TRAINING (e.g. 21 hours of in-class training; 8-10 hours supplementary reading; approx. 8 hours of on-the-phones training/coaching)
  • Interest in learning and applying helpline responder skills and a willingness to grow in your role and be open to ongoing constructive feedback
  • You possess a warm, friendly, positive disposition
  • Good command of spoken/written English
  • Fluent in Mandarin and/or Cantonese
  • Good listening and conversational skills and a willingness to learn
  • Non-judgmental, committed to diversity and inclusiveness in our community and an openness to speaking with people from all walks of life
  • Readily accepting of callers/clients with a variety of concerns and callers/clients with varying backgrounds/cultures/values
  • Ability to be level-headed with someone who is in a stressful situation
  • Working knowledge of computer applications and/or a willingness to learn
  • Committed to learn and follow policies and procedures (incl. strict confidentiality)

PLEASE NOTE: As part of the 'volunteer screening process': Up-to-date resume (optional) 'Police Vulnerable Sector Check' 2 professional/volunteer references

Min Age: 18
Max Age: 99   
Police Check: Required   
Resume:Not required   
Driver's Licence: Not required   
Proof of Vaccination: Not required

Time Commitment
This is a Long Term (More than 6 months) commitment
Shifts are available on the following days
 - Monday Morning, Monday Afternoon, Monday Evening, Tuesday Morning, Tuesday Afternoon, Tuesday Evening, Wednesday Morning, Wednesday Afternoon, Wednesday Evening, Thursday Morning, Thursday Afternoon, Thursday Evening, Friday Morning, Friday Afternoon, Friday Evening

OVERALL: Long Term (more than 6 months) ; Commitment: 100 hours of volunteer service within 8 months MONTHLY: Approx. 12 hours per month WEEKLY: Monday to Friday, specific scheduling TBA


Training is REQUIRED: DCOGT Peel provides an intensive training program. Training includes, but is not limited to, the following topics: Solution Focused Model, Mental Health, Crisis and Suicide Intervention/Support, Values, Aging, Postpartum, Sexuality, Abuse, Diversity

More Details
Areas of Interest: Crisis, Distress & Emergency Response, Counselling & Mental Health, Life Skills & Accessibility, Senior Support, Youth Mentorship, Multilingual
Accessibility: Partially Accessible Workspace, Wheelchair Accessible Parking
Ideal for: Individuals, Co-op Placements, Newcomers

How to Contact
Send an Email Message
Social Media
Share This