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About the Position
1589 - Helpline Volunteer Responder
Position Address:
PEEL OFFICE: Suite 402, 7700 Hurontario Street, Brampton, Ontario
Mississauga, Brampton, Caledon, Virtual


DCOGT Peel is a non-profit organization that provides free, confidential, and multilingual support to people in crisis, people with mental health issues, for those individuals who are socially or psychologically isolated, and to the marginalized. We are seeking volunteers for our Helpline who are passionate about helping others, enjoy speaking on the phone with people from all walks of life, and have an openness and willingness to help those in times of crisis/isolation and to be an supportive and listening ear to Helpline callers. Volunteers will enjoy a challenging, essential, and vital role within our community service organization, assisting those who really need a kind word, and often so much more.


- Provide immediate confidential crisis, suicide, and mental health support on DCOGT Peel's 24/7/365 lines in a fast-paced and supportive environment - Utilize a Solution-Focused Helping Conversations Framework with callers/clients - Support and manage crisis situations over the phone, and provide (when appropriate) information and referrals to callers/clients - Assess risks with callers by exploring concerns, ask clarifying questions, and discussion of options to provide appropriate emotional support - Document and summarize calls as needed - Receive regular and ongoing feedback for improvement in service and personal development PLEASE APPLY AT THE EARLIEST OPPORTUNITY (Multilingual volunteers are welcome!) We need capable, committed volunteers 24/7/365!


+ Learn valuable conversation based, de-escalation and helping conversation methods that can enable you to become an even better communicator and a more active and empathetic listener + Gain experience in providing mental health support, and increase your awareness of mental health issues and needs + Join a team of volunteers/staff who are committed to supporting vulnerable populations in our community + Personal satisfaction that your ongoing help with this vital service will make an important difference in our community


- Volunteering commitment: 100 hours of volunteer service within 8 months (approx. 12 hours per month) - Able to commit to approximately 40 hours of TRAINING (e.g. 21 hours of in-class training; 8-10 hours supplementary reading; approx. 8 hours of on-the-phones training/coaching) - Interest in learning and applying helpline responder skills and a willingness to grow in your role and be open to ongoing constructive feedback - You possess a warm, friendly, positive disposition - Good command of spoken/written English (fluency in additional language(s) is most welcome) - Good listening and conversational skills and a willingness to learn - Non-judgmental, committed to diversity and inclusiveness in our community and an openness to speaking with people from all walks of life - Readily accepting of callers/clients with a variety of concerns and callers/clients with varying backgrounds/cultures/values - Ability to be level-headed with someone who is in a stressful situation - Working knowledge of computer applications and/or a willingness to learn - Committed to learn and follow policies and procedures (incl. strict confidentiality) PLEASE NOTE: As part of the 'volunteer screening process': Up-to-date resume (optional) 'Police Vulnerable Sector Check' 2 professional/volunteer references

Min Age: 18   
Police Check: Required   
Resume:Not required   
Driver's Licence: Not required   
Proof of Vaccination: Not required

Time Commitment
This is a Long Term (More than 6 months) commitment
Shifts are available Anytime

This is a Long Term Commitment: 100 hours of volunteer service within 8 months (approx. 12 hours per month). Upon successful screening/training, volunteers will mutually arrange a schedule with DCOGT Peel.


Training is REQUIRED. DCOGT Peel provides an intensive training program. Training includes, but is not limited to, the following topics: - Solution Focused Model - Mental Health - Crisis and Suicide Intervention/Support - Values - Aging - Postpartum - Sexuality - Abuse - Diversity See 'Position Qualifications' (above)

More Details
Areas of Interest: Crisis, Distress & Emergency Response, Counselling & Mental Health, Life Skills & Accessibility, Senior Support, Youth Mentorship, Multilingual
Accessibility: Partially Accessible Workspace, Wheelchair accessible washroom, Wheelchair Accessible Parking, Fully Accessible Workplace
Ideal for: Individuals, Co-op Placements, Older Adults

How to Contact
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