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About the Position
Position: 2382 - Telephone Reassurance Volunteer [APPLY during, and to respond to, COVID-19!]
Organization: Indus Community Services
Position Address: Mostly from volunteer's residence
Location: Mississauga, Brampton, Caledon
Accessibility: Unknown
Ideal for: Individual, Older Adults
● Telephone clients at their home numbers or through assisted living facilities
● Build a supportive relationship through conversation and discussion
● Actively engage client in topics of interest including reminiscing about past experiences
● Complete the Monthly Service Record by calling the 'Friendly Visiting' Coordinator on a 'per call' basis or at the end of every month to report volunteer hours for mandatory statistical reporting
● Report issues, concerns and all incidents to the Friendly Visiting Coordinator.
● Notify the 'Friendly Visiting' Coordinator of any intended, extended absences by the volunteer
● Adhere to the vision, mission and guiding values of the organization and the 'Friendly Visiting' program
● Represent Indus in a professional manner at all times
● Adhere to the agreed upon volunteering hours
● Assist with related tasks as assigned

MINIMUM of ONE 30 minute weekly telephone call at a mutually agreed upon time (Calling hours: Mon through Sun: 9am to 7pm)

There is an ongoing need for volunteers. Those interested in exploring this opportunity, and who are volunteer 'clients' of Volunteer MBC, may 'click' the yellow box 'Apply Now!' (above/below), to gain immediate, convenient online access to INDUS Community Services' volunteer application form. Thank you!

INDUS Community Services is a charity with significant presence in Peel region (MIssissauga, Brampton, Caledon). Our mission is to support growing communities, to manage change through quality, client-centred, social & health services and responsive public education.

We seek volunteers who can make telephone calls to home bound clients, who are lonely, isolated, physically and/or cognitively impaired. Volunteers would be interacting with clients with varying health concerns. Volunteers would provide social support and companionship, and engage clients in meaningful and stimulating conversation over the phone.

Volunteers get the opportunity to make a difference in the lives of older adults, or adults with varying needs. Telephone conversations can be uplifting and stimulating for clients and provide a great way for volunteers to enhance their communication skills and give back to the community.

Position Qualifications
● Patient, caring, and compassionate, plus able to establish a good rapport with clients
● Good listening, interpersonal, and communication skills (English as well as one or more South Asian languages)
● Experience working with frail, elderly and/or cognitively impaired seniors is an asset
● Reliable, punctual, and responsible when keeping appointments and calling clients
● An ability to accept people as they are and a sincere desire to assist frail, elderly and/or cognitively impaired seniors
● A sense of humour and sensitivity to cultural, linguistic, and religious diversity
● Ability to adhere to and respect confidentiality at all times
● MINIMUM commitment of 4 months, with 30 minutes per week required
● Must complete all required volunteer orientation and training sessions
● Satisfactory current Police Record Check including Vulnerable Screening (current within the last 90 days)
Min Age: 18    Police Check: Yes

Time Commitment
Duration:Long Term (More than 6 months)
Start Date:2019-09-03
End Date:2021-08-31
THIRTY MINUTES per week at a mutually agreed time: Monday through Sunday, between 9am and 7pm.

Minimum 4 month commitment required, with more than 6 months preferred.

Online and in person training provided to all new volunteers.
Because of 'social distancing' restrictions during the COVID-19 Emergency, ALL INTERVIEWS, AND TRAININGS ARE BEING CONDUCTED VIRTUALLY.

Area(s) of Interest: Life Skills & Accessibility, Senior Support, Multilingual
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