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About the Position
3100 - Helpline Volunteer Caller (Outbound)
Position Address:
Principally 'Virtual', from the volunteer's home
Mississauga, Brampton, Caledon, Virtual


Our Vision: To ensure that every individual in need receives life-sustaining emotional support; that every person in our community knows about, has access to, and feels safe reaching out to us whenever they need or want to, and as a result, they will strengthen their resiliency and feel hopeful.

Our Mission: We foster hope and resilience one connection at a time to ease emotional suffering, and to save lives.

Outbound Program: Volunteers will make scheduled calls to registered clients throughout the GTA and are trained on all programs for their language​. There has been a huge increase in demand during the pandemic for social/emotional support calls and these programs has seen the largest growth at DCGT in recent years!


Ever wanted to give back to your community in a meaningful and enriching way? Now is your chance. Volunteers are a vital part of Distress Centres. Every year, volunteers make more than 56,000 outbound calls with our outbound programs, reaching clients across the GTA. Under the supervision of professional staff, all volunteers are carefully screened and fully trained prior working with our clients. Volunteers also receive ongoing professional support and in-service education sessions. Experienced volunteers learn many life and communication skills which enable them to function more effectively in other aspects of their lives. 

APPLICATION should be made by no later than August 31, 2022. Volunteers with 'profiles' in Volunteer MBC's Referral System can click the yellow box 'Apply Now!' (above/below) to gain immediate access to the DCGT volunteer application process, plus your name/contact info/please upload your resume will be added to a list of 'Applicants' for this role. If you do not have a 'profile', you are invited to create one, or you can access the organization's website (and its 'Volunteer' page). See Social Media, below.


Reference Letter after one year commitment Front line experience for psychology and social work fields Help Others Give back to the community Help those with mental health issues cope, and feel less stigmatized Change peoples? lives (including your own) Connect to Your Community Increase knowledge and understanding of prevalent issues and challenges faced by many in our community; developing greater social awareness Feel more socially connected to others and develop a stronger sense of belonging Improve Interpersonal And Communication Skills Develop new listening and communication skills you can use in all aspects of your life (i.e. both professionally and personally) Improve your understanding of your own personal strengths, values and beliefs Develop patience and an empathetic approach to dealing with those in crisis


To ensure volunteers are fully equipped to effectively manage our various support lines, they are carefully screened and are required to complete comprehensive training before starting on the lines. We do not require any specific educational/professional qualifications, however there are certain criteria our volunteers are expected to meet: 

  • At least 18 years of age 
  • A kind and caring heart, patience, empathy and a desire to help those who are struggling in the community 
  • Compassionate and able to provide listening support without judging 
  • Able to accept and respect differences of opinion, values, views and beliefs that may be different from your own 
  • Able to complete mandatory online in-class training, supplementary training materials (i.e. e-book, videos), and a mentoring shift with on-the-phones coaching (incl. Payment of a non-refundable training fee)
  • Able to commit to 12 hours per month (i.e. 72 hours in 6 months) 
  • Available for SHIFTS scheduled between 9:00 AM and 5:00 PM, Monday to Friday
  • Agree to complete the police verification form given by DCGT, or submission of a recent police records check from a volunteer organization (i.e. within 6 months of validity period) 
  • Agree to abide by and sign DCOGT's confidentiality agreement 

SCREENING of applicants will be virtual, unless otherwise advised. Please be sure to include your resume in your application.

Min Age: 18   
Police Check: Required   
Driver's Licence: Not required   
Proof of Vaccination: Not required

Time Commitment
This is a Long Term (More than 6 months) commitment starting 2022-08-31
Shifts are available Anytime

SHIFTS scheduled between 9:00 AM and 5:00 PM, Monday to Friday
See TRAINING, below


DCGT provides a comprehensive Outbound Program TRAINING, that prepares volunteers for making outgoing calls for each of our outbound programs. Training takes place both online and in person throughout the year. 

DCGT uses adult learning practices and incorporates lecture, role-play, scenarios, exercises and supplementary reading into our training program. Post in-class instruction, responders will receive between 4-8 hours of one-to-one on-the-line coaching. All training, coaching and reading assignments are mandatory. DCGT's TRAINING prepares you for your volunteer 'role', and, is designed in such a way that all the skills learned, and knowledge gained can be applied to your day-to-day life - personally and professionally. 

Curriculum Highlights: 

Active Listening and Solution Focused Conversations 

Diversity and Cultural Competency 

Mental Health 

Abuse (including Elder Abuse) 

Crisis and Suicide Assessment and Intervention 

Peer Support 

Mandatory supplementary readings are assigned for each module. Further, additional supplementary readings are also provided to help you grow your knowledge in preparation for supporting Outbound clients. 

More Details
Areas of Interest: Crisis, Distress & Emergency Response, Office Administration, Counselling & Mental Health, Healthcare, Life Skills & Accessibility, Settlement & Integration, Senior Support, Volunteer Coordination, Youth Mentorship, Multilingual, Newcomer Support
Accessibility: Fully Accessible Workplace
Ideal for: Individuals, Groups, Co-op Placements, Newcomers, Older Adults
Apply before: 2022-08-31

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