Elder Help Peel (EHP) is a charitable organization that serves older adults and seniors age 55+ within the Regions of Peel. EHP fosters community connections and independence in Seniors through education, activities and support services. These services are critical in helping shape the community as the population ages so that seniors continue to be valued and relevant in our community. For twenty-five years, EHP has worked hard to deliver on its mandate “Elders Working Together” and to ensure that EHP remains relevant and reflective of the community it serves. For more information about our organization, see the Social Media links near the bottom of this posting.
We seek Bingo Volunteers to represent Elder Help Peel in monthly customer service role Saturdays and Thursdays at a Bingo Hall in Brampton (2-hour shifts). Bingo is a part of Elder Help Peel’s fundraising initiatives.
Description
Volunteering activities include:
Provide excellent customer services to patrons
Follow the rules for volunteers, including adhering to the uniform policy and being on time for each shift
Available for 1-2 shifts per month on a Saturday afternoon (12pm -2 pm, 2pm-4pm) or weekday evenings (7pm to 9pm), times and dates subject to change by the Bingo Hall
Sign in the log book for each attended session
Greet and hold doors open for patrons
Point out the washrooms, snack bar, lottery area, ATM matchines, promotional calendars, and bingo hall staff as needed
Helping customers with disabilities
Clear and wipe down tables
Help call out/identify winners
Assist staff with managing logistics, e.g., assist with count to manage capacity restrictions
Help maintain the overall orderliness of the Bingo Hall
Provide some general information about Delta to customers
Provide patrons with session information
Thank patrons for coming
Redirect negative customer service issues to Bingo Hall staff
Knowledgeable about Elder Help Peel when occasional asked to attend marketing events at local malls, community events
You're 'customer service' oriented, including being an 'ambassador' for EHP in this role
Able to volunteer as part of our team, plus be independent and dependable
A volunteering engagement of AT LEAST 6 MONTHS is requested
You are committed to being on time for your shift
Benefits
Volunteers will benefit from personal growth and satisfaction from helping others, while supporting a worthwhile, profile charitable organization that support socially isolated seniors age 55+
Volunteers will improve and develop their customer services and communication skills
Volunteers will become part of the volunteer family at EHP, where they can grow and foster professional and personal relationships
Have the opportunity to be part of our expanding volunteer program with both exciting and community-building events
Personal satisfaction that you enjoyed contributing to the enhancement of local seniors' lifestyles, their health and wellness, while having FUN!
Qualifications
Requirements:
Must be age of majority to enter the Bingo Hall
Compliance with OLG dress code guidelines (white collared shirt, black pants, closed toe shoes)
Ability to understand and be understood in English language, communication skills, written and oral
Secondary languages spoken, an asset
Ability to stand/walk for a minimum of 2 hours
Qualifications:
Confidence to interact with the public
A personable and friendly manner
Consistent and dependable availability
Pleasant, happy demeanor
Punctual and organized
Able to work with minimal supervision, while being part of a team
Min Age: 20 Max Age: 85 Police Check: Not required Resume:Required Driver's Licence: Not required Proof of Vaccination: Not required
Time Commitment
This is a Long Term (More than 6 months) commitment Shifts are available on the following days - Thursday Evening, Saturday Afternoon
Other Requirements:
Be age 20+
Available for 1-2 shifts per month on a Saturday afternoon (12pm -2 pm, 2pm-4pm) or weekday evenings (7pm to 9 pm), times and dates subject to change by the Bingo Hall
Arrive 15 minutes before the start of each shift, wearing white collard shirt, black pants, closed toe shoes
Log in volunteer hours online for each attended session
Own transportation required, vehicle or public transit - cost not reimbursed
Application Process:
Resume
Application form with 2 references
Online Interview
Signed Policies; Waiver; Release
A full Volunteer Role Description will be made available to candidates.
Training
Compulsory attendance at an OLG online training session prior to first Bingo shift
In-person training session and hands on shadowing provided onsite at commencement of first Bingo shift
Monitoring of volunteer activities and ongoing support on a regular basis by supervisor as required
More Details
Areas of Interest: Fundraising, Office Administration, Customer Service, Healthcare, Senior Support Accessibility: Unknown Ideal for: Individuals, Groups, Older Adults
