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Distress Centres of Greater Toronto (DCOGT), Peel Sites
Mississauga, Virtual
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In this role, comprehensively trained bi-lingual or multi-lingual volunteers (principally in English, with fluency also in Mandarin and/or Cantonese):
- Provide immediate confidential crisis, suicide and mental health support on DCOGT Peel's Inbound and Outbound language lines in a fast-paced and supportive environment, Monday to Friday 10:00am to 10:00pm
- Utilize the Solution Focused Helping Conversations Framework with callers/clients
- Support and manage crisis situations over the phone, and provide (when appropriate) information and referrals to callers/clients
- Assess risks with callers by exploring concerns, ask clarifying questions, and discussion of options to provide appropriate emotional support to callers
- Document and summarize calls as needed
- Receive regular and ongoing feedback for quality assurance, improvement in service, and personal development
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- Learn valuable conversation based, de-escalation and helping conversation methods that can enable you to become an even better communicator and a more active and empathetic listener
- Gain experience in providing mental health support, and increase your awareness of mental health issues and needs
- in a team of volunteers/staff who are committed to supporting vulnerable populations in our community
- Personal satisfaction that your ongoing help with this vital service will make an important difference in our community
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- Volunteering commitment: 100 hours of volunteer service within 8 months (approx. 12 hours per month)
- Able to commit to approximately 40 hours of TRAINING (e.g. 21 hours of in-class training; 8-10 hours supplementary reading; approx. 8 hours of on-the-phones training/coaching)
- Interest in learning and applying helpline responder skills and a willingness to grow in your role and be open to ongoing constructive feedback
- You possess a warm, friendly, positive disposition
- Good command of spoken/written English
- Fluent in Mandarin and/or Cantonese
- Good listening and conversational skills and a willingness to learn
- Non-judgmental, committed to diversity and inclusiveness in our community and an openness to speaking with people from all walks of life
- Readily accepting of callers/clients with a variety of concerns and callers/clients with varying backgrounds/cultures/values
- Ability to be level-headed with someone who is in a stressful situation
- Working knowledge of computer applications and/or a willingness to learn
- Committed to learn and follow policies and procedures (incl. strict confidentiality)
PLEASE NOTE: As part of the 'volunteer screening process': Up-to-date resume (optional) 'Police Vulnerable Sector Check' 2 professional/volunteer references
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Training is REQUIRED: DCOGT Peel provides an intensive training program. Training includes, but is not limited to, the following topics: Solution Focused Model, Mental Health, Crisis and Suicide Intervention/Support, Values, Aging, Postpartum, Sexuality, Abuse, Diversity
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Crisis, Distress & Emergency Response, Counselling & Mental Health, Life Skills & Accessibility, Senior Support, Youth Mentorship, Multilingual
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Send an Email Message
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https://www.dcogt.com/
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https://www.facebook.com/DistressCentresGTA
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https://www.linkedin.com/company/distress-centres-toronto/
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